Change of mind
You have 14 days from the delivery date to request a return. The piece must be unused, unwashed, with tags attached, in its original packaging. We refund the item price to the Paystack method used at checkout once we inspect the return. Outbound shipping is not refunded unless we sent the wrong size, colour or product.
Final sale
Pieces marked final sale, sample or last-chance cannot be returned for change of mind. If they arrive damaged or incorrect, the next section still applies.
Damaged or wrong
If the garment arrives damaged, defective, or is not what you ordered, write to us within 7 days of delivery with your order reference (RW-…) and photos. We will replace it or refund in full, including shipping, at our choice depending on stock.
How to request
Email us from the address you used at checkout, with the order reference and the size you are sending back. We will confirm the return address. Send the parcel with tracking. Refunds are issued through Paystack after we receive and check the item, usually within a few working days of inspection.
Guest orders
There is no customer account. Keep your order reference from the confirmation email — we need it to find the payment. Checkout is also covered by our terms of service and privacy policy.